Echelon Fitness
Echelon Fitness Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Echelon Fitness has 2.4 star rating based on 124 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Echelon Fitness to a friend or colleague.
- Rating Distribution
Pros: Convenience of home gym, Great classes, Affordable.
Cons: No customer service, Poor customer service, Customer service not efficient.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Echelon Fitness has 2.4 star rating based on 124 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Echelon Fitness to a friend or colleague.
- Rating Distribution
Pros: Convenience of home gym, Great classes, Affordable.
Cons: No customer service, Poor customer service, Customer service not efficient.Recent recommendations regarding this business are as follows: "Don’t bother contacting", "Go with a peloton.", "At this point I might say think twice .", "Do not Buy from Echelon!", "Beware!".
Most users ask Echelon Fitness for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
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Verified Reviewer
Broken product
I received an Echelon Reflect as a wedding gift. When I opened the box, it was broken, and my friend said it was past the return date.
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henderson, Nevada
Selling Ellipticals that. DO NOT Work
Avoid buying from Echelon at all costs!
7 months and 3 different ellipticals, none that have ever worked. And they are still selling them!
Buyer beware!
We purchased an Elliptical in October 2023 along with the delivery & set up. That machine never worked. Dozens of calls and emails later as well as troubleshooting with their IT for a few hours, and they had the defective machine picked up, replaced and set-up with a 2nd machine.
The 2nd machine didn't work either. Dozens of emails and numerous phone calls later and they have the 2nd defective machine removed, and replaced and set up with a 3rd machine.
The 3rd machine does not work either.
Dozens of emails, several phone calls and another marathon troubleshooting session with their IT, and still no working machine.
I filed formal complaints with the FTC and the NV Attorney General, which I let Echelon know that I did yesterday.
Now, today, they are finally taking me seriously after several dozen hours of back and forth with them and the delivery/set-up company over the past 7 months.
They finally stated the elliptical machines do not work and there is no fix.
They said the only option at this time is a refund and returning the 3rd defective machine.
Yet, they are still selling the elliptical 8S on their website as well as at least 11 other websites that I found.
This is fraud at its finest people. They continue to knowingly sell ellipticals that do not work!
DO NOT BUY ANYTHING FROM THEM!
Preferred solution: a working elliptical
User's recommendation: Do not Buy from Echelon!
Montclair, New Jersey
Don’t bother
Support is responsive with no resolutions to your problem. They offer suggestions for you to purchase parts and not have it resolve your issue when something goes wrong with your purchase.
If you need assistance with a broken product youre better off using a third party or better yet not purchasing from them as they only offer a standard one year warranty.
User's recommendation: Don’t bother contacting
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Youngstown, Ohio
Rower logs in as my bike and I can’t get a single response from customer service. Zen Desk is awful! Wont connect me to an agent.
Help with my issue! I pay $400 a year for a membership and cant get any support!
Nothing but a circle of automated Q&A that always ends at the beginning again.
User's recommendation: Go with a peloton.
Red Deer, Alberta
Credit Card Charges
The service provided was excellent and dispute was handled in a very timely manner. I truly appreciate the help that was extended.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMembership renewal cost
Too much money to renew. Why is it 32 dollars more than it should be?
Why is there more money involved? Why do I have to write this when I want to talk to someone?
Preferred solution: Price reduction
Victoria, British Columbia
Classes haven't really ever worked.
Very patient Rep. resolved issue quickly. Blah blah blah blah blah blah balks blakfjejjfjjrj Fourier routine priorities Shigehiro priorities iririuji
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chilliwack, British Columbia
Bike not connecting
Hi. I would just like to be able to use my membership.
I have not been able to do live classes and now can't do any of the classes. When I try to login in or connect it only shows the submit bar partially and will not work.
User's recommendation: At this point I might say think twice .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Customer service is non existent
My app update hasn't worked for three months and I have been caught in a ridiculous conversation with a bot. I try everything it tells me to do, which doesn't work, I send in the info it requests, and then it just starts over again with the same set of instructions.
I ask what to do to get this elevated and nothing happens. Horrible customer service - in fact, it doesn't exist!
- I like the bike
- I need some customer service
Preferred solution: A solution to my problem
User's recommendation: Beware!
Dallas, Texas
Need a manual
Transferred. Never got to request manual.
No one answered. This is it. Nothing else to say. The first telephone technician was great.
I have written 234 symbols and can't send my response. What to do? This response is hard to navigate. Not sure of the purpose???
!!!. AAAAA. BBBBB.
Cccc. Dddd, ///sdg.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lambeth, Lambeth
No resistance, cant use
Its still not clear if I can use the rowing machine without subscription.
Im very disappointed with Sweatband the company I brought it from,
they don't have a clue about what they are selling and told me I have to wait for Echelon to get in touch with me. Only after my complain on here, they emailed me.
Even if I did a subscription, to use my own rower and If I wanted to cancel, how difficult would that be. I cant even get connected to Bluetooth and there is NO resistance. So at the moment I have this big machine taking up room and cant even use.
And Im weeks behind with my exercise. I need straight forward answers by the end of this week or I will be returning it.
User's recommendation: read about the subscription and Echelon before you buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Unable to update app
Money came out of my account but I have no service for my echelon apparently
Not happy at all on top of that my bike will not update
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant use, there is no resistance
Its still not clear if I can use the rowing machine without subscription.
Im very disappointed with Sweatband the company I brought it from,
they don't have a clue about what they are selling and told me I have to wait for Echelon to get in touch with me. And only after my complain on here, they emailed me.
Even if I did a subscription, its 30.00 + per month and If I wanted to cancel, how difficult would that be. I cant even get connected to Bluetooth and there is NO resistance.
So at the moment I have this big machine taking up room and cant even use. Im weeks behind with my exercise.
- Not to be able to use your own equipment without subscription
Preferred solution: A clear answer how to just use my rowing machine without a subscription, I don't want to have to pay for the rest of the life of the rowing machine a monthly subscription.
Merchantville, New Jersey
My echelon bike is in need of repair.
No one Gets back To You When There's a Problem. I Like The Bike But The Service Is terrible. I Emailed & Called But Haven't Had Any Luck...
User's recommendation: I Like The Bike But The Service Is Terrible.
Echelon Row-S / unable to update app
There is known issue which prevents you from being able to update the app via your WIFI. There is a half-ass work around that only works via hotspot for certain carriers (Verizon isnt one of them).
The company cant provide an eta on a fix and apologizes. One of their help support threads on their FAQs recommended doing a factory reset, which we did. We are now stuck with the first iteration of the app and can no longer update our mounted tablet. Customer service cant provide a solution or an eta on a fix.
We pay $399.99 for an annual subscription. Paying customers are not a priority.
Preferred solution: I would like a resolution to my issue
Problems with connection
Necesito hablar con alguien en español , no se ven las clases en vivo en mi bicicleta pero en mi teléfono si y me aparece que tengo que ponerla en modo de emparejamiento y no se ue pasos seguir
Preferred solution: Necesito arreglarlo
User's recommendation: Talvez
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