Echelon Fitness
Echelon Fitness Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Echelon Fitness has a 2.1 star rating from 88 reviews with about 20% likely to recommend; sentiment is largely negative due to product failures and service issues.
Key Takeaways for Future Customers
- Expect variability in product quality and frequent support needs when buying connected home gym gear.
- Prepare for membership management challenges and possible billing or subscription disputes.
Negative Feedback / Risk Areas
- Recurring complaints about poor customer service and inability to reach agents.
- Numerous reports of failed firmware updates, connectivity and broken equipment.
- Billing problems, denied refunds, and difficult cancellation or refund processes.
Positive Feedback
Some customers praise the convenience of a home gym, good classes, and effective exercises; a few specific support interactions were resolved satisfactorily.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Echelon Fitness has a 2.1 star rating from 88 reviews with about 20% likely to recommend; sentiment is largely negative due to product failures and service issues.
Key Takeaways for Future Customers
- Expect variability in product quality and frequent support needs when buying connected home gym gear.
- Prepare for membership management challenges and possible billing or subscription disputes.
Negative Feedback / Risk Areas
- Recurring complaints about poor customer service and inability to reach agents.
- Numerous reports of failed firmware updates, connectivity and broken equipment.
- Billing problems, denied refunds, and difficult cancellation or refund processes.
Positive Feedback
Some customers praise the convenience of a home gym, good classes, and effective exercises; a few specific support interactions were resolved satisfactorily.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orange, California
Refused a refund
- - Bought a Costco Echelon bike in 2023 with a 1-year free membership.
- - 2025 auto-renew charge; refund denied per 90-day policy; 2026 charged again.
Don't work with Echelon Fit at all.
Two years later, in 2025, they charged me again for what they called an 'auto-renewing' membership. Since the bike didn't work right from the start, I lost track of this. I didn't catch the repeated charge until 2026, when they charged me again.
Echelon has refused to refund the 2025 charge because they said it is against their company policy that I needed to cancel this membership within 90 days of their charge. Hard to cancel something I didn't sign up for or even know about!
- No pros
- Shady business practices with their auto renewing subscriptions
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM ECHELON
Livingston, New Jersey
Membership refund
- - Echelon Fitness hung up when I explained the issue.
- - After 6 years of membership dues, I am disappointed and would not recommend them.
horrible customer service, they can't do anything
Echelon Fitness just hung up the phone after I explained the reason for my call. Very unprofessional; they did not want to try to provide an answer or a solution. After 6 years of paying membership dues, I am very disappointed, and I would not recommend to anyone to use their products or services.
- There is no way to escalate the issue
- Horrible customer service
- Looks like amatures running the company
Preferred solution: Partial refund. I was told that the system does not provide the partial refund since my equipment got broken and no help was offered in fixing the equipment.
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
Pedals won’t engage
- - Pedals won't engage on the bike.
- - The phone rep was pleasant.
- - Waiting for a reply; sending receipt photo and video of stuck pedals.
Im not sure, I just purchased the bike and the pedals wont engage. The rep on the phone was pleasant and now I am waiting on a reply. I am sending a picture of the receipt and a video ahowing the stuck pedals.
User's recommendation: I’m not sure, the bike seems stable but I haven’t been able to use it yet
Denver, Colorado
I hate my treadmill
- - Treadmill update fails with timeouts.
- - Support repeats basic steps, no escalation.
- - Firmware/update problems and poor service online.
I bought this treadmill expecting a great connected home-gym experience, but its been deeply frustrating.
The software consistently fails to update it just times out or hangs, even with a solid Wi-Fi connection. Every time I have contacted technical support, I was walked through the same basic troubleshooting steps steps Ive already done dozens of times with no escalation and no technician recommendation.
As I have looked into it, online user discussions confirm that many owners struggle with firmware and tablet update problems, often needing repeated power-cycles or complex workarounds just to get updates to complete.
Many users agree there are numerous reports of connectivity issues, update failures, and poor customer service for Echelon equipment. Exactly my experience.
Ive had good experiences with some Echelon products in the past ( a bike and a rower--both of which I used my own iPad to connect), but after this treadmill and the weak support I received, Ive lost confidence in the brand and wont buy another Echelon product.
User's recommendation: don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPassword help
I opened an issue with my Echol bike and received great customer service assistance. My issue was closed quickly.
- Great exercises
User's recommendation: purchase a Echon product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey hung up 2x,why is it so hard to reset my I will absolutely never buy equipment from this Company every again
- - Customer could not contact the company or any representative.
- - Password reset shows a white screen and the process is awful.
The WORST I couldnt get in contact with this company or representative of anyone. I just all I wanna do is reset my password my screen is white.
Its an awful process. That should make it easier for people to have these bikes or any equipment. I dont know why I have to keep giving aI couldnt get in contact with this company or representative of anyone. I just all I wanna do is reset my password my screen is white.
Its a awful process. That should make it easier for people to have these bikes or any equipment.
I dont know why I have to keep giving a password for my own bike. Thats absurd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing part
- - Replacement part with install instructions promised, never sent.
- - On hold 2h31m since 10; asks when the part ships and if fees are refundable.
I called customer service over a week ago and explained my issue. The representative stated she would send the part with instructions on how to install it.
Never happened.
I have now been on hold for 2 hours and 31 minutes. I started at 10 and have been at position 2 for 31 minutes.
My bike will not stay on the right resistance. Sometimes it will not go past 1 and other times it goes to 40 without me adjusting the *** Either way I can't ride it.
When will I get my part? Are you refunding my monthly fee while I can't ride the bike?
User's recommendation: Go with a company that does not make you wait more than 21/2 hours for customer service.
Meredith, New Hampshire
Can not longer log in
- - I can log in but lost most on-demand rides.
- - I have about 6 rides.
- - I'm not happy about it.
- - They act like Peloton now.
- - We want our Echelon back.
I am now able to login but lost most of my rides, Im talking about the bike rides on demand. I have maybe 6 now.
No happy about it. They act like Peloton now.
The main reason I didnt choose them. We want our Echelon back
User's recommendation: Maybe, I still love the bike
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The “Safety Notice ACCEPT “ button is not working and I can’t log in to my bike
Answer the phone when technical support is required ..{{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou can't talk to real person
After 15 minutes, they disconnect me. We, the older people, need some more real people support. I know you want to save money.
Preferred solution: Apology
User's recommendation: more real people, we the older people don't understand the AI
Echelon will not update and can not get ahold of them.
Echelon customer service is terrible and I can not get ahold of them. There are many different numbers and none of them work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat company and fitness people
- - Ethernet port on tablet stops receiving data.
- - Tablet Wi-Fi cannot connect.
- - Tried reboot, power cycle, router reset, and firmware update.
my screen tablet quit getting data from ethernet port also wi-fi would not connect ,as I am a tech for verizon communications I know about data , so after reboot and power down and reset of router and trying to update firmware ,still no data from ethernet port and unable to get wi-fi working on tablet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelation
I am canceling my subscription with immediate effect.
William Brown
wbrown6105@***.com
123456****244567****345678****456789****567891****6789
- Bike okay
- Unresponsive
Preferred solution: Full refund
User's recommendation: They are unresponsive!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't find freestyle ride on my tablet
- - I haven't spoken to anyone yet about the problem.
- - I can access the freestyle ride on my phone.
- - I would prefer a tablet for a larger screen.
Well to be fair I haven't spoken to anyone there yet so I don't know if the problem can be solved or not. I can get to the freestyle ride on my phone but I'd rather use a tablet which is bigger and has more real estate.
User's recommendation: This survey was taken too early for me
Uvalde, Texas
Cancel membership
My bike doesn't come with a screen but I still had to sighn up for services for my bike and they charged for a whole year
User's recommendation: Make sure the bike comes with a screen before charging them for a whole year of screetime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken echelon
Echelon sent me a part to fix the issue, but that part did solve the issue, so they are sending me a different part.
When I plug in my phone, it doesn't charge or connect to the phone or iPad. Could a wire have died or is it loose?
Companies Similar to Echelon Fitness
Peloton
“Bike was delivered damaged, call customer service, sent video, bearing is damaged and bike needs to be...“
Schwinn Fitness
NordicTrack
“A representative, shy, was very helpful in checking to see whether my very old Nordic track might be...“
Bowflex
“Bowflex T10 treadmill was purchased on Nov 24 and lightly used. After 13 months, it won't turn on. I...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.