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Contact Echelon Fitness Customer Service

How to Reach a Person at Echelon Fitness

Verified Contact Information

Toll-Free Number:

  • 1-833-937-2453
Call customer service
Send Message

Customer Service:

  • 1-888-784-2835
    FLEX BIKE
  • 1-423-402-9010
  • 1-938-336-2624

Echelon Fitness Emails:

Customer Service
Returns, Returns
General Info
Legal
GDPR Inquiries
cs@echelonfit.com
optout@echelon.com
Opt-out of Marketing Emails

Echelon Fitness Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Echelon Fitness Phone Number
1 (833) 937-2453
Average Hold Time
00:04:31
Average Calls duration
3 minutes
Most Popular Echelon Fitness Email Address
returns@echelonfit.com
Echelon Fitness Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Echelon Fitness?

Most Popular Number:

(833) 937-2453
Total calls: 826 Issues resolved: 36 Last call: Apr 15, 2026

The Echelon Fitness customer service phone number is 1-833-937-2453. You can call the customer care team to learn more about the company, its fitness equipment, and digital membership. The support advisor will help you choose the equipment according to your needs, goals, and budget. You can also discuss returns and refunds with the company’s representatives by phone should you have issues with your purchase. If you have questions regarding the Privacy Policy, dial 1-888-784-2835 to reach the Data Protection Officer. If you prefer texting to calling, you can send your message to 1-423-205-1860.

The Echelon Fitness customer service email for general inquiries is info@echelonfit.com. The customer care agents at this address will answer your questions about the equipment, its quality, materials, and warranty, provide information about membership and explain the benefits, inform you about fees and member deals. For service support and assistance, email cs@echelonfit.com. The Echelon Fitness Help Center representatives will provide detailed instructions to create or manage your account, track your progress, or connect new equipment. If you have issues with the purchased product, you can send a return or refund request to customerreturns@echelonfit.com. To opt out of marketing texts or emails, write to optout@echelon.com.

The Echelon Fitness hours are Monday to Saturday between 8 a.m. and 8 p.m. EST. You can call or text the customer support team within these hours should you have questions regarding the equipment or membership. The Sales department is also available over the phone within these business hours. If you prefer online communication to phone calls, you can use the live chat feature on the official website. Click the chat icon in the bottom right corner of the homepage, and the virtual assistant will be ready to help you troubleshoot your issue anytime, day or night. The live chat operator is available during the regular customer service hours.

The Echelon Fitness headquarters address is Echelon Fitness Multimedia LLC, 6011 Century Oaks Drive, Chattanooga, Tennessee 37416, United States. You can contact the company’s representatives by mail with legal inquiries, general questions, and official notices. The customer service team at this Echelon Fitness corporate office is also ready to deal with compliments, complaints, and suggestions. The returns and refund requests can be sent to this address as well. If you have questions about the Data Protection or Privacy Policy, send them to the Data Protection Officer at Echelon Fitness Multimedia, LLC, 605 Chestnut Street, Suite 700, Chattanooga, TN 37450, United States.

PissedConsumer Club

Contact Information

Echelon Fitness Website:

Echelon Fitness Help Center:

Corporate Office Address:

Echelon Fitness Multimedia LLC
6011 Century Oaks Drive
Chattanooga, Tennessee 37416
United States

Fax:

+1 (423) 205-1860

Summary of Echelon Fitness Customer Service Calls

2.6K TOTAL
CALLS
04:10 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Echelon Fitness?

Product/ Service Question:

  • “Can’t get it to work”
  • “Can’t connect my EX5s after downloading an upgrade.”
  • “Error on stair machine”

Account Question:

  • “Need commercial code bought used”
  • “Membership”
  • “Acct”

Activation/ Cancellation Question:

  • “Cancel Membership”
  • “Cancel plan”
  • “Cancel”

Request for Information Question:

  • “Support for 5s”
  • “Requesting installation”
  • “Need help with my elliptical machine”

Payments and Charges Question:

  • “Billing issues”
  • “Charged for cancelled membership”
  • “My payment method is not valid.”

Shipping and Delivery Question:

  • “Missing part”
  • “Missing parts”
  • “Delayed order WAR19950”

Return/ Replace Question:

  • “Issues to change passoword”
  • “To change credit card number”
  • “Replacement part”

Refund Question:

  • “Refund”
  • “Refund of membership”
  • “I am trying to get an answer from Danielle on my refund.”

Website/ Application Question:

  • “Application problems can't login”
  • “App update?’s”
  • “App not updating”

Staff Question:

  • “Customer service due to order”
  • “Customer service”
  • “Bike Service”

Cards Question:

  • “Credit card charge”
  • “A change on my card”

Other Question:

  • “Senior seat”
  • “Echelon equipment”
  • “Bike won’t allow me to accept safety notice”

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